Returns Policy

NON FAULTY GOODS

If you have had a change of heart you must return the item to Diet Express Limited unused and in its original condition within 30 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

Please contact a member of our Customer Services team on 028 9032 9830 (or email info@dietexpress.co.uk) and they will instruct you on how to return the items.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the return address. We do not accept responsibility for products lost or damaged in the post.

We regret that we cannot accept returns on the following non-faulty products:

• The packaging or any of the individual product components has been unsealed or damaged.
• The product(s) is/are perishable.
• The non-faulty product does not arrive at Diet Express Limited in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

FOR FAULTY GOODS

If the product you have ordered is faulty you have 60 days in which to return it. Parcels or items damaged in transit must be verbally reported to Diet Express before 3.00pm the next working day following delivery, and also by email within 3 days.

Please contact a member of our Customer Services team on 028 9032 9830 (or email info@dietexpress.co.uk) and they will instruct you on how to return the items to us. Failure to do this will delay your return being processed. You are also required to complete a Returns Form and return this with your order.

When returning faulty items we may still ask you to return goods yourself. On receipt Diet Express will repair or replace the product in it’s entirety, or replace the faulty component(s). We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) .

NO REFUNDS ARE POSSIBLE FOR ANY PRODUCT WHICH HAS BEEN OPENED AND/OR USED. We will repair/replace any defective components which are under warranty but under no circumstances are refunds possible for any product which has been opened and or used in any way.

If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.

We will not confirm that we have received your return. After receipt of your goods we aim to issue replacements/refunds within 7 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Returns Address: Diet Express Returns, 2nd Floor, 31 Bruce Street, Belfast BT2 7JD

This returns policy does not affect your statutory rights.